Disappointed customer

Where do I even start. I ordered a fridge online through Mr shopper the 25th November. They contacted us when they received payment and gave us a order number. Everything was running so smoothly. Delivery date was set out to be the 5th December and it is now the 14th December. Still never got a waybill number from pelicanexpress whom they work through to track our order. I understand that their systems might be overloaded but atleast take the time out to communicate with your customers. I don't see the reason why we need to run around, sending emails, phone calls and online chatting