MB
Marcus B
1 reviews | Active since Aug 2020
20 Aug 2020, 08:52
complete waste of time, took my money and that is where contact ends, they just don't respond
I placed an order which gave me a delivery date of the 20th, it is is now the 20th and it's still processing, I have tried so many times on the live chat, which states 'we answer immediately', they don't answer immediately and most of the time don't answer at all. i have tried phone but again no answer. I now feel as if they have taken my order, taken my money and then customer service ends. how can they still be in business
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Mr Shopper 's replyOfficial
20 Aug 2020, 10:01We apologise for the inconvenience caused. We understand the urgency and kindly bare with us. The order was scheduled for delivery on the 20th and by 7 am of the 20th you are on our neck. We are not working in full capacity because of the pandemic. Kindly send your banking details for a refund.
Mr Shopper 's reply20 Aug 2020, 10:01
Official
We apologise for the inconvenience caused. We understand the urgency and kindly bare with us. The order was scheduled for delivery on the 20th and by 7 am of the 20th you are on our neck. We are not working in full capacity because of the pandemic. Kindly send your banking details for a refund.