Bad service and delivery from Mr Shopper

I purchased a washing machine on the 27th of November 2020, it is now the 1st of January 2021 and still haven't received my order, status show out for delivery since early December 2020.

Mr Shopper missed the first delivery date of the 10th of December, then I had to phone them and wait 20min for someone to answer, we rescheduled for the 28th of December 2020, which they also missed and no one has contacted me since the order.

The platform is very nice, easy to use and nicely structured, and they have good pricing but their delivery is terrible.

I have logged calls with their support email, and that did not even help as it takes days for a response and their promises are empty.

I would not recommend Mr Shopper to anyone who wants their orders to be delivered on time or within an appropriate time frame.