Bad experience.

On 23 November I payed for an order that was set to be delivered on 3 December 2020. It is now 7 December and I still have not received my parcel. I cannot get through to customer car by phone. The automated voice service will put me on hold, only for the call to eventually go to voicemail. I got a tracking number for the order but it shows no useful tracking information. No info on where your your parcel currently is or the ETA for delivery. This is the worst online shopping experience I've ever had. Honestly Mr shopper feels like a ****.