BAD CUSTOMER SERVICE

Purchased goods on 14/01/2021. Expected delivery date was 04/02/2021 since they had a large volume of deliveries according to their site. No Delivery on 04/02/2021. Called their customer service department. NO ANSWER only a automated voice telling you that you need to leave a message. Tried their online chat - Shows someone is online - BUT NO RESPONSE Logged a call with their customer service department - eventually got a new date 24/02/2021 - still no delivery. Tried sending them an email with an automated response saying they will get back to me in 8 hours- LIKE REALLY!!! Asked for a refund with no response to that. The order is stuck from 17/01/21 in processing mode. When will Mr Shopper realise that the people that keep their doors open is the one that is putting cash in their pockets with nothing to show for it.