Absolutely NO client service at all!!!

I placed an order for a laptop (for my wife for work) on 4 Jan 2021. Before doing this, I looked at all the reviews on hellopeter for this company and assumed all the delivery complaints were due to Black Friday deals and backlogs. I assumed incorrectly that placing the order in the new year would mean they had cleared their backlog.

Now, I have to endure what can only be described as a complete and utter lack of respect for clients. My order was initially scheduled to be delivered on 12 Jan 2021. On 12 Jan, I called numerous times (sometimes you speak to a consultant and other times you get told you're X-number in the queue and then land up not having you call answered). Nothing like wasting 10 minutes on 2 different attempts to speak to someone only to end up going to voicemail!!!!!

I suddenly received an email during the day that my delivery would only occur on 18 Jan 2021. Today, 18 Jan is here and after numerous attempts at calling and being told I'll be called back, I just received an email saying my delivery will only happen on 21 Jan. Excuse me???? No call, no discussion.

When I asked if I could fetch the laptop instead of waiting for them to never deliver it, I get told they don't keep stock at their offices?!?!?

Their prices are good but they don't give a 2c about their customers. PATHETIC