Zinhle the chat agent needs to do better.

Oh what a terrible experience I had with a consultant by the name of Zinhles (Unfortunately I don't have the surname) she is a chats consultant (Whatsapp line). Zinhle does not want to work for Mr Price anymore and she can't even hide it, she has no business being in the customer service space because she lack's the basic skills of a customer service consultant, she has attitude that you can pick up through a chat, I wonder how she is on a telephone and face to face interaction. I spoke to her on the 19th of November exactly at 8:00 am meaning I was her first customer, boy oh boy did she she not just shove me where the sun doesn't shine... She is either *********** or she is not interested in doing anything good for the company. I had requested a change of address for my order to be delivered to a different shop and she said that's not possible to do, so I asked for a cancellation and refund, she then said she will send an escalation to get the order cancelled. She didn't even offer any alternatives of how I can get the order instead of cancelling. I then asked her how long does the escalation take as I'm worried that they might process and ship it, she ignored my question for couple of minutes, then came back with " Your order will be cancelled" and then disconnected the chats while I was still talking and asking questions.

I them reentered my information and spoke to a different consultant who was willing to change the shop delivery for me, meaning that the option is available, my order would have been delivered to me instead of option for cancelation. This one star if just for the fact that she did cancel the order before being shipped, (which could have been redirected as per the other consultant) however she really needs to do self introspection about the job she is doing. She can do better than this, we are all tired but we still show up and do our best in our jobs.