Zero punctuality or professionalism

Your Mr Price in the Goldfields mall needs serious attention!! All the shops in the mall open at 9:00 but Mr Price decides their doors will open at 9:06. I finally get inside and grab the items in want and head to the checkout around 9:09.. No sales consultants.. Other staff at the pay point counter are busy with paper work blatantly ignoring customers.. At this point the queue is building up.. A sales consultant arrives at 09:13 with her cash float. Inserts her float i or the register, tries to sign in, and the system tells her it's offline.. She informs the already queuing customers that they are offline and will take a few minutes to be online again.. I finally reach the POS and the sales consultant helping me starts to scan my items, halfway through, the pay point freezes up and he has to reboot. I have to wait to be moved to another available sales consultant at another pay point (keep in mind there are only two sales consultants at the start of this trading day with a queue already formed) eventually I am helped and I leave the shop at 9:35.. I was the first customer to enter the shop which was opened late, knew exactly what items I wanted (I spend no time browsing) and it took my 35min to check out my items.. How at 9:10, 10 minutes after you should have been open, are you still not ready to trade and assist customers?? The casual and careless trading attitude of your store is pathetic.. Where's the professionalism? Where's the punctuality? Is this the service you deliver?? Catch a wake up MR PRICE!!