Your Service Sucks!!!

<p>I am really disgusted with the way Mr Price, ( a large retailer) handles their accounts. I made an arrangement to make payment for my account on their online system, however in 2 failed attempts; I was not able to move past the point of putting in my banking details, which meant that NO MONEY was to go off. With a third attempt, the payment goes through, taking off not only that payment but the first 2 failed attempts amounts. I then contacted Mr P and was told it would take 14 business days to clear or I can do a reversal with my bank. I then called my bank but they wanted to charge me R260 for e reversal, which i was not prepared to pay for because it was MR PRICE fault. I went back to Mr Price and was told that the accounts department had left for the day (MIDDAY) and that the refund should be sorted out on Monday. I called back and was told the only lady in the entire department that deals with refunds is off sic****! I then get another call to say I will receive my cheque tomorrow, however will only clear in 7 DAYS! What BS, is that when clearly there is something wrong with their system, taking money from people and having to beg for it. If the roles had been reversed, Mr P would have listed me for not paying. I am now in a position of having to pay for unpaid debits going off my account all because Mr Price WONT GIVE MY MONEY BACK! Your service sucks. For a huge retailer such as yourselves, you should be ashamed of yourselves! </p>