You can do better

I ordered two items for my twin babies on the 8th of November and on the track order it was written that it will arrive in shop for collection on the 14th of November but guess what? It arrive on the 18th on Friday. I was so disappointed because they didn't even make any communication regarding any delays I even went to the MRP where I was supposed to collect to check if it hadn't arrived and that maybe there was a technical problem it couldn't update the tracking. There should be a communication to customers if there are delays.