Wrong items

I don't know if the Packers are blind or what. I ordered leopard print pumps online , but they packed black pumps. And when I chat to your live agent she said returns can only be done at the store. This is ****, ******* at it's best. If you run out of stock do not pack nonsense that I didn't ask for. And also, update your online system so one can always log a return if you decide to pack nonsense.