Wow, customer service agent or robot

Mr Price customer service agents may as well be robots as they lack intelligence and common sense. Or this was my experience with Precious a few minutes ago.

I sent an extensive issues asking why my order is delay. I provided the following details: 1. When making purchase it stated delivery will be between 2-5 days 2. It contains a gift for my niece which I need tomorrow 3. I places my order Sunday and today marks 5 working days 4. On Monday it says shipped but now new updates 5. If it takes 5 working days, today marks 5 working days.

Precious tells me: 1. Your order has been shipped 2. Orders take 5-7 days to be shipped 3. There’s nothing she can do to assist 4. Keeps repeating the shipping timeframe

I reiterate my query could be escalated where Mr Price updates their app and website to not have the stipulated shipping times which is not adhered to.

Overall, it was just a poor customer service experience. Yes, the world will not end but when your 6 year old niece won’t have a gift to open, it sure feels like it.

Train your damn agents better to not respond like robots. Or offer proper apologies. To escalate to managers when Mr P is at fault. To attempt to appease a customer in some way.