1 reviews | Active since May 2016
Worst Service Received
<p>I received very poor service from Mr Price.</p> <p> </p> <p>After making a purchase at Mr Price Sport, Eastgate, I was very disappointed at the attitude of the cashier. I greeted her and barely received the courteousy of a response. </p> <p> </p> <p>Upon completing the transaction, the cashier did not return my card to me. I only discovered this when I went to Mr Price Sport, East Rand Mall when I wanted to make another purchase on Sunday.</p> <p> </p> <p>The cashiers at the store at East Rand Mall(Maureen and Selinah)took my details and ***ured me that they would arrange with the accounts department to stop the card on Monday as the accounts department was already closed. They also advised that I could return to the store at East Rand Mall on Monday after work with my ID do***ent to collect my new card.</p> <p> </p> <p>i especially made a trip to East Rand Mall on Monday after work and was told that they can't issue the new card as the accounts department had already closed.</p> <p> </p> <p>I called your call centre this morning and they advised me that the card had not yet been stopped.</p> <p> </p> <p>The call centre agent was kind enough to ***ist in stopping the card and advised that I could go into any store to get a new card. I must commend the call centre agent for their prompt ***istance and pleasant attitude.</p> <p> </p> <p> </p> <p> </p>
Hi Marc
Thank you very much for making us aware of this and we would like to apologise for the inconvenience caused.
We completely understand your frustration regarding this issue and will have the matter investigated as soon as possible. In order to do so, we will pass your details on to Senior Management, who will be in contact with you to advise on resolution.
Kind Regards
Mr Price
Hi Marc
Thank you very much for making us aware of this and we would like to apologise for the inconvenience caused.
We completely understand your frustration regarding this issue and will have the matter investigated as soon as possible. In order to do so, we will pass your details on to Senior Management, who will be in contact with you to advise on resolution.
Kind Regards
Mr Price
