Worst Service I Have Ever Encountered

This is unacceptable.

Throughout the course of owning a Mr. Price account i have had nothing but issues and bad customer service.

I have maintained my account since the opening and i am not happy with what has transpired. I pay my account monthly however i have good reason to believe that payments are not being allocated and subtracted from my credit.

I have made multiple attempts such as using the contact us section WHICH DOES NOT EVEN WOR****! as well as having multiple phone calls to Mr. Price, lasting anything from 10-30 minutes between 3-5 different departments/people per call to no resolution and an absolute waste of time. I have even went as far as to visit TGV Branch and speak to them directly nothing was solved and i believe nothing has been done to resolve, i have requested statements seeing that i do not receive any of them at all as well as requested a full account statement over 10 times!!!! As well as requesting that i be added to debit order also to no avail.

I am honestly tired of being harassed and told i have not paid when i have and also if you can do simple math and add the amount of months I've been paying in fact I've paid on certain occasion almost 3 times my monthly rate as i was led to believe i am behind in payment however upon checking my bank statements i was profoundly shocked to see that they have all gone off i have a credit allowance of 1600 rand, i have since paid in excess of 1300 since the opening of this account and my account is standing still on 1300 rand owing.

This is unacceptable and will be followed up with the customer protection act, as I as a customer have abided to my terms of contract and Mr Price has failed to deliver the most basic of "Promised" service.

I am also fully aware that i am not the only person with this particular situation which leaves me to believe that Mr Price is fully aware of whats going on yet nothing is being done to resolve these issues as they are not bothered whether it affects their customers, i will not make a single effort further to pay my account and i will request the closing thereof immediately as i refuse to deal with such poor and *********** service.

Should Mr Price fail to present me with a statement of my entire account from starting day within the next 5 working days this matter will be taken further as i have had enough of it, i have made every attempt to make sure everything is correct on my part as well as Mr Prices' , and furthermore i will refuse to deal with a company that cannot provide basic customer service competently - Yours truly , a very infuriated customer.