PH
Pierre H

1 reviews | Active since Dec 2020

12 Apr 2024, 13:28

Worst service ever!

1 Star is even to high! there should actually be 0 starts!!!!!!! I am trying to cancel the following 2 x policies ar Mr Price: 1. A2B CP Accident Cover 2. Family Funeral Plan. I opened up a MRP account and the agent enticed me in these 2 x products, which I accepted. However on scrutinizing the contracts and paperwork, I realized that these 2 x products were not what I though they be. after 6 days I tried to cancel them. the nigh mare started here!!!!!! Called the Call Centre, select the option and started waiting.... I am still waiting after 24 hrs for an answer. after 30 min on the line - No answer After 15min - call gets dropped tried other options - no success Send e-mails to MRP - I get a "Read" reply, but NO answer on the mail. Tried the e-mail option 4 x times to different mail addresses within the Insurance side - they read them, but then they are quiet........ utilized the "Call Back" option - NO call back from MRP.......... whilst I am trying to sort this issue with MRP, I get calls from MRP agents who is trying to sell me other insurance promotions offered by MRP! I am trying to cancel a policy and you are trying to sell me another policy!!!!! This is the worst service I have experienced! Future clients, please be aware of this. MRP - Your image that you are projecting to the outside world is NOT what you are!!!!!!!!!

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Replies (1)
Mr Price
Mr Price's reply15 Apr 2024, 08:26
Official
Hi  Pierre Hulme
We do apologize for the disappointing service. Your complaint will be investigated immediately and you will receive personal feedback from our customer care team members.  Many thanks, Mr Price