Worst service ever and terrible couriers.

I ordered clothes online on 07 August 2024 and chose door to door delivery. Today is18 August 2024 and I still have not received my goods. The courier phoned on 16 August and said he was somewhere on a corner but I could hardly hear him. He said he is in Bloemhof(that's how it sounded through a terrible connection) and I advised that I am in Bloemfontein which is a different place. He used a swear word and dropped the line. I purchased through my account and the address is quite clear and has been used for years and various orders. I immediately contacted Mr Price customer care line and reported this and was advised that this will be investigated and feedback would follow. I have still not received feedback. The order is still in shipped status and I still have not received it. Sad thing is, that I don't need to cloths anymore as I ordered it for a function which already took place this weekend and I thus had to go into a local store to purchase alternative items as the order never arrived. So now whenever it arrives, I will have to return it in any case. Such a hassle due to terrible service, no feedback and no effort from Mr Price to correct this. ***