Worst service ever

Good day

My name is Lindsay.

On Monday 26/07/2021 I placed an order on the MRP app for 3 clothing items from Mrp Price. The items totalled to R519.97 with free delivery. The money was deducted out of my Capitec bank account however the order was not placed. I contacted MRP contact center to query this and the agent I spoke to advised this is possibly just a glitch and should allow the duration of the day for the order to submit. At 16:08 I emailed customer service advising that the order still didn’t submit. I provided them with the payment method, the store, card number, name and surname, date of purchase and amount of purchase. I did not receive any feedback or automated response advising they’ve received my query. Tuesday 27/07/2021 at 15:30 I contacted the MRP WhatsApp line to request assistance on this same matter. Only then was I provided with my reference number and was told my query will take 2-3 working days for it to be resolved. Today 29/07/2021 I contacted the MRP WhatsApp line once again requesting feedback for my reference number. I was advised that it was escalated and feedback will be provided when it is resolved. I then requested the contact details for the complaints department and was advised to contact customer service. I contacted customer service and got through to an agent who gave me more attitude than assistance. I advised that I’ve been contacting MRP all week and would like to be put through to complaints or if she is not able to do so I would like the contact details for the Ombudsman. She placed me on hold for 2 minutes then took me off hold and ignored me for 5 minutes before I ended the call. From Monday 26/07/2021 to date I have contacted MRP contact center and WhatsApp line a total of 8 times with no success or customer friendly service. Each one of those times I requested the complaints department contact details or the ombudsman’s contact details, I was either ignored or hung up on. I still haven’t received a refund for my R519.97 or have my order submitted.