Worst service ever

Wow the worst service ever I usually buy on line but because of the time the year I placed my order on the 8th December 2018 paid express deliver to the store which meant my deliver was due on the 12 of December 2018 till today my order says No back stamp could I please be refunded the amount of time I spend on the phone calling the call center it's ridiculous the agents promise to call you back dololo. The one I spoke via your online portal dismissed me Lucky that customer service for you guys it's been 14 days today still my order it's still in olifantsfontain, then one tells you about backlog who Communicated that to the client this is lousy and sloppy I have already written to the CPA and laid a complain. I am being promised every day that I am receiving delivery with in 48hrs last one said on Friday I have had it its almost Xmas so when will I get it probably next year that is unfair business practice you are paid already and you are withholding my goods