Worst Service ever

Good day,

I would like to log a formal complaint for an incident that happened at Mr Price Randburg Square.

On the 5th December 2018 I went to Mr Price Randburg Square to exchange a pair of shoes purchased the day before(4th December 2018).

I proceeded to get a bigger size and went to the tills for the exchange. The cashier then advised me that they will not be able to assist me with the exchange as they systems were offline. I explained to her that I needed these shoes for my daughters graduation ceremony which was the next day and asked her if there was no manual procedure that can be used for the exchange.

This is when she called her supervisor Mapula Tlhatlha to assist her, Mapula told me the same story about not being able to assist and simple dismissed me and told me that I should just come back the next day. I then asked her the same questioned that I asked the cashier about them not having a manual procedure for cases where they systems are offline and she said no they do not. I asked her what they would do if systems were to be off for a month and with attitude she rep**** that they will not be doing any exchanges for the whole month.

I then asked her if she can phone the head office so I can explain my problem and see how I can be assisted, she then told me that they would tell me exactly the same thing that she has just told me. I told her that is fine I will hear it from them cause I need the shoes, after my request she played the blinking game with me as she simple stood there staring at me. I then asked her to give me the head office numbers so I can phone them using my cell phone since she did not want me to use the store phone, at that point she walked away left me standing there to go make a call.

She returned after a few minutes and told me that her head office told her that I cannot be assisted. I asked for the numbers again because I wanted to talk to them and she eventually gave me a cell phone number ( ********** ) for a gentle man named Jaques. I explained my story again to Jaques who at the end confirmed that he informed Mapula to do a manual exchange for me. He asked me to tell her to phone him back and when I went back to the tills she was nowhere to be found.

After a few minutes a lovely lady whose name I didn’t take came to assist and told me that Jaques phoned her and explained my problem and that she would help me with my exchange. I spent almost 40 minutes at the store and the service I received from Mapula who happens to be a supervisor was beyond pathetic. Not only was she rude but she also **** to me. Is this the way customers are treated at your stores being made to feel like we are nothing.

I look forward to hearing from you on how this matter will be handled.

Regards, Nozuko Mahlangu