BM
Bonginkosi M

1 reviews | Active since Dec 2015

22 Dec 2015, 10:42

Worst Service Ever

Yesterday 21 Dec at 9:30-10:00am, i went to Mr Price Irene Village Mall to buy a black sleeveless sweater and did not find my size \medium". I asked the lady for an IBT from another Mr Price and she told me that Mr Price does not focus on IBT's during december. They only attend to new stock cuming in. So customers who want IBT have to wait until next year. So she checked on the system where i can get it which was in Mr Price Gezina. She called and spoke to Martha who said they have the sweater and she will keep it aside for me. I i formed them that i will be there at 2pm. I am not fami**** with Gezina so i asked my husband to go buy it for me. When he got to Mr Price Gezina"

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Replies (1)
Mr Price
Mr Price's reply28 Dec 2015, 14:17
Official
Hello Bonginkosi15,

Mr Price.
Thank you very much for making us aware of this incident and we would like to apologise for the inconvenience caused.

We completely understand your frustration regarding this issue and will have the matter investigated as soon as possible. In order to do so, we will pass your details on to the Area Manager, who will be in contact with you to advise on a resolution.

Kind Regards
Mr Price.