Worst service

I would like to bring to your attention Mr price westgate mall Mitchell's plain has the worst service they never answer there phones they take long to book in there online orders my order was suppose to be there 15th April but due that store closing when it is loadshedding order could not be delivered I spoke to a shireen on the 19th saying I phoned customer service and my order came in the 19th she had this attitude I will just wait till when they book it in I explained this is my kids eid clothes I still need ro fit it etc it is now the 20th April at 10.52 still no sms to say it's scanned in then there is loadshedding again at 14.00 then they close again I think service is pathetic million staff nobody can answer the phone an nobody can scan in the online orders