Worst service

The worst customer service ever,I know we all going through the worst of times but its absolutely ridiculous how Mr Price works,I made a payment online and an error message came through however the funds left my account. I tried calling them to find out if the payment was made and there was an answering machine saying I would need to write an email,I did just that and I no response was sent it's been over two weeks now,I have received a statement saying I have not made any payments this month which I find odd as the funds have left the account,I want to communicate with the company so we can have this fixed.But because their team is so unprofessional and has the worst service I am at the end of the day have to face the consequences alone