Worst service

Hi, I'm having such a difficult time closing my account with Mr Price. In November 2017, I was advised that I had to make payment of R 148.50 and contact their Mobile Top Up division to advise them of my intention to cancel. I did as advised and I received confirmation from their Mobile Top Up department that the cancellation request has been put through. I made an EFT payment of R150 on 27 Nov 2017 and emailed it through to ********** and advised them to let me know once cancellation has been finalized.

I did not receive any feedback since then, so today I decided to contact them to get feedback and now they are advising me that I need to make a payment R114.66???? For what because I had already asked for cancellation of everything???? CAN SOMEONE PLEASE DO THEIR JOB AND PROCESS MY CANCELLATION AS REQUESTED? IS IT THAT HARD TO DO??