ME
MANDY E

1 reviews | Active since Aug 2014

20 Oct 2015, 17:41

Worst service

I have never been to this spesific Mr Price without being frustrated. Today like every other time we had to stand in a line with 10 tills where 1 was assisting customers and 4 were doing whatever it is with stock. After then asking 1 of them if they can assist she rep**** we have to wait for the 1 assisting customers they are busy. After waiting in line, another cashier was called when asking her to check the available balance on my card before logging in said they were offline and then asked another cashier if they indeed still were, so before attempting to assist she had already decided that she was not in the mood I took my card thanked her for the non service that I received and when I walked away she said I can check it as Mr Price sport which is 4 stores from them. Again at that store having 4 tills only 1 cashier was helping, when she finally did assist and I asked her to check my AVAILABLE balance she gave me the balance which was already spent. So not only did I stand in 2 ques waiting at stores that had a lot of tills open, at the first one there was no interest to assist me and at the second I guess it is a lack of training which caused for the wrong info to be given.

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Replies (1)
Mr Price
Mr Price's reply21 Oct 2015, 10:42
Official
Hello Mandy1993,

Thank you for taking the time to raise this matter to our attention and we would like to apologise for the inconveniences and frustrations caused.

We find this to be unacceptable and would like to advise you that we will pass your complaint on to our Area Manager, Who will be in contact with you shortly with assistance in resolving this issue.

Kind Regards
Mr Price