WORST ONLINE STORE EVER!!!!!!!

I bought 2 items online on 02/07/2022. On 06/07/2022, I received an e-mail from you saying that I would receive my order before close of business that day. I did not receive my order. I also did not receive my order the following day (07/07/22). I also did not receive my order the following day (08/07/2022). In the afternoon of 08/07/2022, I got my tracking number, and tried to track the parcel via your couriers. They told me that they had come to my house numerous times, and had also phoned me, but I was never there and never answered. NOT true. I was here the entire time (I work from home, and my desk looks at the front gate where the doorbell is) - NO one came. My phone sits next to me permanently - they driver never phoned me. The couriers sent my parcel back to you on the Monday 11/07/22, even though I had begged them to please NOT return it, but actually deliver it to me. I phoned you - Mr Price - non-stop from 11/07/22 - 15/07/22. I spoke to Zanele, Tembeka ,and various other people whose names I didn't bother to take down. I asked all of them to please NOT refund me, but to rather find my parcel and send it back to me, using a different courier. I was promised this by each person, and each one said they'd phone me back by close of business that day to confirm. Not one person phoned me back. I then spoke to Noxolo, the manager of MrP online. Lo and behold, she says to me that the couriers tried to make contact with me numerous times the previous, and couldn't get hold of me. And that she sees that Tembeka has requested a refund (insert facepalm here). I told her to cancel the refund, and to stop lying to me and telling me that the couriers tried to make contact with me. They did not. I told her to find my order and send it to me. She promised me that she would phone me back within 24-48 hours, and tell me where my items are, and have it rerouted to me. Well, 120 hours later...fastforward to today, 18/07/2022. She did not phone me back. I phoned her today, I was put on hold for 12 minutes listening to pan pipe music, waiting for her to answer...She just avoided me. Phoned back, and was put on hold for 20 minutes waiting for her...again, she just ignored and avoided me. Eventually I just gave up and spoke to Kumeshan. He had a look and said....guess what? You guessed it! "The couriers tried to contact you numerous times and couldn't get hold of you, and I see that you were refunded on 14/07". I give up now. I no longer want the parcel, I'll just take the refund and my children can do without winter clothes this year. Well, I've checked my bank account (18/07/2022)....Nope! NO REFUND!!!! Please refund me now, so that I can then wash my hands of you, and never shop from you again. Excuse me while I go and put this all over social media now. (BTW - I have my own online store, and I would NEVER treat my customers the way you have treated me...absolutely disgusting!)