Worst online experience

I ordered a pants on the 3rd September 2024 with Mr price online on the delivery date it stated 11th September 2024.

On Wednesday the 11th September 2024 around 4pm I went to Mr price New Market where my order was supposed to be delivered my order was not there,when the lady tried tracking my order it said order invalid.

She called customer care it was closed.I emailed to find out where my order was I got. Response from Lungile Dlamini saying “ Hi Tshepang Buthelezi,

Lungile Dlamini here from Team Mr Price

Your order has been shipped, the store will notify you once your order is ready for store pick up.”

No where on this email does it state that there is a delay with the courier company or anything also no remorse is showed at my inconvenience.

I further emailed to ask where is my order no response I called the customer service today I spoke to Ken who was the 1st to tell me about the courier delay after 2 days of the delay he said his following up with the courier and will call me after 45mins.

2hours later I called and asked to speak to Ken couldn’t then spoke to Bongaka who also advices the delay and tried to sort out my issue as I explained I ordered this pants mainly for an event I’m attending tomorrow she got the pants at Eastgate.

My sister drove to eastgate to get the pants for me when she gets to the store she told we must pay as they have nothing to do with the online order ,bear in mind this is Mr price online

I called customer care for the 4th time today using my airtime and on calls if duration of about 30mins each,this time I spoke to Bongakile Sibiya very rude lady who says the problem is with the courier not Mr price so there’s nothing that can be done I must wait for the courier company to get back to me on Monday with when the pants will be delivered,she went on to say there’s no other way they can help me as the customer care is closed and she will put the call down on me

I’m very frustrated and very disappointed at this point I will never ever worst my time on Mr price shopping service is poor I must call them and follow up no emails or call was done to me in notify me of the delay, I must use my petrol and drive to eastgate for nothing where I’m told I must pay again for the pants.

I do not advice any one to use Mr price online it’s very unprofessional and unreliable