Worst online and customer service!!

To whom it may concern, I am quite appalled by your recent online service and cannot begin to understand why your agent would request proof of payment for a situation where i do not have one which is my problem.. I went online on the 29/06/2021 to purchase some items using my mr p money account. When checking out, i received an error stating my order cannot be processed;however, my credit was taken. I have tried to contact you via whatsapp and phone on the day;however, with no success. I finally reached you on the 30/06/2021, spoke to a lady name Zama from your customer services who did not help at all as she advised that she's sending me an email to attach proof of payment SO PLEASE TELL ME FOR THE LIFE OF ME WHERE I SHOULD GET THIS WHEN YOU SENT AN SMS WITH NO ORDER NUMBER, MY STATEMENT SHOWS NOTHING, THE 'MY ORDERS' TAB SHOWS NOTHING SO WOULD YOU LIKE ME TO LOG INTO YOUR SYSTEMS TO SEE THIS WHEN MY PROFILE SHOWS NOTHING?? Can't your staff troubleshoot? I feel like they've been trained to say the same thing over and over and one gets no joy but irritation! Please revert or i will escalate this further as i see alot of people having the same complaints and no response from you! P. S tell zama i still have not received this irrelevant form! Regards Danielle