WORST MR PRICE SERVICE EVER !

I have placed an online order with Mr Price on the 18/03/2024 of which I was extremely disappointed upon receiving. That is even only a sliver of the terrible customer service I had received thereafter. I have tried numerous time corresponding via Whatsapp for more than 1 hour of which I was only responded to when I went offline. I HAD TESTED THIS THOERY BY GOING OFFLINE ON PURPOSE FOR 2 MIN AFTER BEING ONLINE FOR WHAT SEEMED LIKE 15MIN AND THEN ONLY HAD I RECEIVED A RESPONSE.I had my chat closed before even resolving my issue, I was called rude for no reason and of which there is full proof. I have then received an email advising me to return the product at my own cost to get to the store and without compensation even though I had to pay for delivery of items which I found damaged and with no fault of my own. I DIDNT PAY TO HAVE DAMAGED GOODS SENT TO ME. Thereafter upon ringing Mr Price I was also placed on hold and no response for approximately 8 mins. This was the first time I took up a clothing account through Mr Price on credit. I have purchased with cash before and not had these issues which shows me that customers who buy online on credit are deprived of good customer service.