Worst manager award to Somerset Mall

I bought stuff on a gift voucher. I returned some of the goods and the cashier kept the slip and i still had more items on the receipt. I then return another item also on the same slip told the cashier the slip is at the store and which date the first return was done. As these receipt are to be kept on file. The cashier Nikiwe said she cant refund cash with no receipt have to call the manager as it was my duty to ask for the receipt back. The manager Elvina then very irritated came was explained everything and said for a cash refund i had to wait as she needs to go look for the receipt and its 3 already the store closes at 4 and she busy. She send someone to go look for the slip and found it. I then waited on the same cashier as she had frozen the refund and helped other customers. When i got to her till after waiting 15 min she now didnt remember what i returned or that the refund was on the screen already nor did she bothered to check the much awaited receipt.

She then informed me she cant do a cash refund now again. Called the manager who said she won't do a cash refund she didnt know it was bought with a voucher. So why had i been waiting in store for a receipt?

The cashier now just stand there and the manager walks away. I ask the cashier what now. She ask me do you want the voucher just answer yes or no? Like im a child or if i had another choice.

I've never in my life been treated so disrespectful by a staff member not to mention a manager. I clearly see where they get their work ethics from.

Its not like i needed the money but i see no use for the voucher as i dont see anything i want or need in store.

I now request and insist on a cash refund to the value of this voucher. And some compensation for the poor service from your *********** staff.

Mrs ND Zondo *** *** MRP SOMERSET MALL Cashier: Nikiwe Manager Elvina