Worst First Online Experience - lack of support

<p>My first time to order online with Mr Price Online with Store delivery option.</p> <p>The website states that a parcel would be delivered within 6-7 days, today is the 9th day and my parcel is still not delivered. What upset me first is when I arrived at the store on the 7th day of my order after being assured telephonically that my order wuold be delivered by 5pm and the store just shrugged and said they could not phone out to find out what the problem is and ignored me. (Mr Price Knysna)</p> <p>Apparently the #zumamustfall marches were the first reason of the delay.</p> <p>Tracking your parcel via MRP Online offers NO support - my order says SHIPPED for the last 14 days.</p> <p>I entered the chat room to find out what the problem was but got no response for 15 minutes so left the chat. Got an email back where the agent asked my "how to assist" after I took enough time to write my query in the chat - do they even read your message?</p> <p>On the courier company's website on today's date it states "NO BACKSTAMPS" on the tracking page - what does that even mean?</p> <p>I have shopped online many many times before, but this was the last time using MRP Online. Everyone woud be better off just phoning up the closest store and request the item to be sent there - that seemed to work better in the past.</p> <p>SHOCKED by this service</p>