Worst experience ever !

So, I ordered a few items online and chose the "door to door" delivery service which takes 1-3 business days (bare in mind they charge more for this particular delivery service) well this has now been 5 BUSINESS DAYS AGO !

This is not the first time it's happening. Whenever I select this very delivery service.. I only receive my delivery after 5 BUSINESS DAYS.. it's absolutely pathetic. So whether it's a Mr price delay or whether it's their delivery service provider, it's still bad customer service and yet again a terrible customer experience..

I contacted Mr price on 7/02/2018, the call centre rep offered to provide me with fedex contact details. I don't see why I should be in contact with your delivery partner. It's 3rd party and to my knowledge, I ordered clothes from Mr price, not fedex.. my relationship as a customer is to Mr price .. Mr price has set an expectation that they could not deliver on. Then, they promised that fedex would be out again that day. Nobody pitched. When being asked why can fedex not contact me , all I was told is "I agree". Contacted Mr price by posting a social media post. I was told I would receive a call from a call centre rep .. No one called. I then went back to my social media wall post and commented yet again and was told that they emailed me, not verifying my preferred method of contact before doing so. They emailed me on my work email address and at the time I had already left the office. The social media agent then asked for my contact number so they could call. This was provided to them as requested & yet again , failed call back.

I work in customer service. I know what customer service is and this is not it. They do not know how to deal with irate customers. One thing is for certain, failed call backs, poor service and a lack of communication between the company and the customer is certainly not customer service ! I'm furious with Mr price. When I mentioned on the social media post that I should be refunded for their door to door delivery service charge, not once was that mentioned. I know many people who this has happened to. In fact , a friend of mine commented on that very post saying she's still been waiting as well

Pathetic to say the least !