Worst experience at MRP Adderley Street

Dear MRP,

On Sunday evening I popped into your store in Cavendish Square. I purchased a number of items. Unfortunately, it was almost time for the store to close. So I did not want to keep the staff up by fitting on the items. I then told the cashier, I was going to exchange or refund any of the items that didn't fit.

On Monday afternoon, I drove to Adderley street. The first cashier's till froze. After waiting for a few minutes (with no explanation or apology), I told her that she needs to ask another staff member to assist me. Both the cashier and Pheliswa Benyene wasn't very helpful or friendly. They were also not wearing their masks correctly, putting customers at risk (which I'm going to report as well).

I then moved to the next available till. This cashier was extremely slow and did not know what she was doing. She had to call Pheliswa every time to assist her. I specifically asked her to refund my money onto my credit card, which I always do. The cashier and Pheliswa confirmed that they can only give me cash.

So now, I have to pay an extra deposit fee because your staff is ***********. Who's going to pay these fees and compensate the fuel and time I have to use?

My overall customer experience at Adderley Street was really bad. I will never set foot in the store again.