Worst customer service I have ever experienced.

I ordered 6 items online on the 30th November as Christnas gifts and paid for delivery. I purchase on the promotion of buy 2 items and get the 3rd for free.

After copious amounts of calls and empty promises I have still not received my order. When calling you are on hold for close to 30 minutes which costs a fortune.

The company kept promising to call back and kept promising my parcel will be delivered.

After insisting to speak to a manager today I was informed my parcel is lost.

They are only prepared to cancel my order and I must suffer the loss and loose out on the discount. They expect me to place an online order again.

This is the worst customer service I have ever received. During the period of close to a month no attempt was made by this company to dispatch the same order. Communication is shocking.

This is the 1st and last time I will ever purchase from this online service.