worst customer service ever - MR PRICE

This would be the second time that I had to use the Hello Peter platform to complain about the terrible service of Mr Price. My first complaint was apparently resolved a year ago where TWO managers have called me to assist me to link my name to my mothers card. i have been told a year ago this was already sorted out and no concerns. I have since had numerous problems using the card and when I spoke to a call center agent on Tuesday 22/02/2022 she promised me that she would make it her mission to sort this problem out for me and that her own manager would call me back on Wednesday the 23/03/2022 to get the card linked to my name. No one has called me back no effort has been made to assist me. I then called Mr Price call center today @ 14:10 and the lady that assisted me listened to me for 5 minutes and just muted the call. I was on the call for about 15 min where i kept asking if she is still there? i waited and had to put the phone down eventually. Your customer service in shops and over the phone is very poor. Empty promises are made and no help is offered. This problem would have been resolved a year ago as told by your Regional Manger of Mall@Reds Centurion who assisted me. Now im sitting with the same problem AGAIN a year later and I have never in my life experienced this bad customer service from any company. You should be ashamed about how you treat your clients.