kK
krigeelmarie K

1 reviews | Active since Mar 2017

05 Mar 2017, 10:53

Worst customer service EVER-does NOT even deserve 1 star rating!

<p>Bought merchandise to the value of R669.92 yesterday at Cradlestone Mall. 3 Items did not fit and we went into Krugersdorp this morning so I can get a refund. I went to Mr Price Clothing at President Square, Krugersdorp. Firstly when they opened the store I had to wait for the 3 male cashierds to cound their petty cash - surely these things must be done BEFORE the sstore opens?When the cahsier called my I explained to him why I wnat arefund and gave him the three items (still had tags on plus the till slip of the Cradlestone mall store).He then tells me he hasn't got money to refund me, only coins! I told him that is unbelievable as it is a SHOP!He then asked if I could come back a bit later as they might have cash then.Then I saw his neighbour was busy counting R10 notes and said well, he has money and I DO want a refund. Can I just mention we live outside of town, about 20minutes drive and I don't go to town every day. Then another of the men on duty grabbed a phone, "spoke" to someone and tells me they CAN'T refund me, I have to go back to Mr Price Sport!!I said I have never heard such nonense whereupon the cashier told me oh its all printed in teh terms and conditions at the back of the slip! This is UTTER NONSENSE - there is NOTHING like that on the slip! How can you employ such *********** people?How can they lie like that and AFTER I told them I live far out of town, I can't just pop into the store when it suits THEM! This is the worst customer service I have EVER experienced and I would love an explanation! I don't knwo when I will be going into town so I am still sitting with the stuff. This is unacceptable and just ridiculous!</p>

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Replies (1)
Mr Price
Mr Price's reply06 Mar 2017, 13:44
Official

Good Day

Please accept our apologies for the above incident.

Your post will be sent off to the Regional Manager for Cradlestone and you will receive personal feedback shortly.

Thank you for taking time to let us know about your experience, we will aim to resolve this matter ASAP

Many Thanks

Mr Price