WORST CUSTOMER SERVICE

Dear Mr P. Today I went into your Waterfront store to purchase a dress which was R139.99. The mobile teller said my purchase was declined, I then had to re-enter my password and the purchase went through. I received two SMS's from FNB stating my two transactions went through. I went back to the store and they informed me that both transactions went through. The manager said my R139.99 had to be refunded. The teller then insisted that it could not be refunded immediately and he called the Call Centre. I had an appointment at 2:30 and after being told it would not take more than 1 minute to refund my money, 25 minutes later it was still not refunded. The teller said he would call me because I had to leave, he did not. He said that I would have to send my bank statement as that was the only way my money would be refunded.Why must I inconvenience myself because your staff made an error. I did not get my money back and was told that they cannot do an eft. Therefore, I want my money back by tomorrow. Since I have to drive to your store, you have to pay for my petrol and parking, I will also loose out on time at work so I want to be re-instated. Please have a SENIOR manager call me.