WORST COMPANY EVER

The only reason they are getting 1 star is because 0 is not an option. Never in my life have I experienced such bad service from start to end. I placed an order on their app and received email confirmation of the order. After a week I queried the order, apparently the order just went missing, there is no record of the order anywhere. So their super unhelpful customer care agent Shaista, just said I must place the order again. So I did. To make sure the same thing does not happen again, I requested that they check the order to make sure it is there. Apparently I have to come back after 24 hours and ask again, since orders will only reflect after 24 hours.

In this technology driven time we live in, how can a company still have such bad systems???

To top is off, everytime I try to get answers grom their Whatsapp agents, they ignore my messages for a few minutes and then just say ‘is there anything else I can assist with?’ Even though they never assisted me in the first place! Oh and if I start to get mad, they just close the chat so that I cannot message them anymore.

Horrible horrible company with horrible systems and horrible customer care agents.