WORST Client support and online order services.

It is with such a sad heart that I am writing this review, however over the last 4 weeks I have had absolutely no service from Mr.Price and their staff. I made an online order 4 weeks ago, 2 days after placing the order I received an email stating the parcel is out for delivery (which it was not). I proceeded to wait 2 weeks for my parcel and every second day would request follow up on where the parcel is as I am not getting any calls from the couriers and I work from home, literally looking at the gate, with a very generic response every single time advising it is with the couriers and out for delivery. NOT ONCE WAS THERE AN ATTEMPT MADE AT DELIVERING THE PARCEL. After the 10th email another consultant responded advising the parcel was returned to their warehouse (with no reason) and they are processing a refund. SHOCKED at the fact that I asked numerous times for courier number and name but again just got a very generic response "Your parcel is out for delivery" not giving me any of the details I requested. Took then 7 days to refund and after the consultant confirmed this was the couriers mistake BUT I was still charged for the delivery. I WANT MY REFUND IN FULL I will not pay for the couriers "mistake". This is the worst online services I have every experienced. Like I said I WANT MY REFUND IN FULL. Jessica, Mbaliyethu and Ntombifuthi do not deserve to be customer support representatives.