Worst click and collect EVER!!!

I ordered clothes online (4 May 2020) the site Sayed 3-5 working days and I waited more than 5 working days, called the store (12 May 2020) and they said they don’t have my order in their store then I called the call center same day the lady told me that I’ll receive my order in 8-10 working weeks, I am furious why would you do a click and collect if people are not Able to collect after clicking!!!! Bad service