Worst accounts

I have requested to close my account with them on the 13th of August 2020 via email when I discovered that I have been paying for a cellphone sim card contract that I refused to sign up for.

Instead of them closing that mobile contract and my main account they only closed that sim card contract that didn't initially sign up for. They did not even refund my money back. They said they will get back to me regarding closure of my main account but they did not. On the 17th of January I emailed them again requesting closure of my account as well as on the 27th of January 2021. They rep**** on the 4th of February 2021 and said they will investigate the matter. I haven't heard from them since then. But they expect me to pay for an account I requested closure on from August 2020.