worsed service ever

I ordered goods on line on 20.12.2017. Door to door orders takes 2-3 working days. I called their call center today inquiring about my order. Eugene Janes told me that our order will be delivered next week since it is festive period.

I asked why no one bothered to inform me and I was told that it is my duty to call and inquire about my order. what kind of customer service is this? this is not the way to treat paying customers. I was on the line for 50 minutes waiting for their supervisor until I decided to hung up.

Their on line chats is also bad, I don't know what is the purpose of that chat since they are not assisting at all.

Eugene don't have good customer service qualities. He clearly lucks the below qualities

# Effective Listening. Listening is the key to effective communication # Patience # Self-control # Clear communication s****s #Natural problem solving