Worse customer service

I was trying to get assistance for a limit increase on my store card using the whatsapp platform to communicate with a consultant. When I finally got through to Lungile it took them 8 min to respond to my messages but when I just took 4 min because I was searching for my account number my chat got cut off. I feel this is very unacceptable for a so-called customer service agent. I think that better training should be provided and consequences should be faced for this ill-treatment to customers.