Why offer faster courier then it takes forever

<p>Kids needed certain items by weekend and with my scheduled and being a single parent I was unable to get to the store and purchase the items so I bought online. I have done this before with Mr Price and it was fine. I paid the additional R10 to get the items between 1 to 3 days. I ordered everything on the 03 May 2017 and the order confirmation came through at10:57 on the third. Apparently the store receives deliveries on a Saturday but mine was not there.</p> <p> </p> <p>Monday, 8th May and I get an update to say it is with courier but no delivery confirmation in sight. Call the call centre and they are more concerned about the processes than the experience and the manner in which the client may feel. If bulk updates via email can be sent so can an apology, if a bulk notification can be sent via email so can a update to say we have had a problem with the courier and will do better or expect a delay.</p> <p> </p> <p>My son needed the jacket on Saturday night. My baby needed the jeans for Sunday and now its too late but the apologies are so sub standard and the customer experience is just so painful I should not have bothered and rather have gone elsewhere.</p> <p> </p> <p>My order number is ********** 14118. I am waiitng for the last 30 minutes for the consultant to call me back but I guess that wont happen either.</p> <p> </p>