Why do I need to pay if I paid my account in full?

As far as I am aware, my account with Mr Price has been paid in full and closed on the 24th of November 2020. But Friday morning, the 23rd of September 2022, nearly 2 years afterwards, I received a statement saying I need to pay.

I was under Debt Review and was under the assumption that my account is paid in full and closed. When I asked why am I still being sent statements for payments. The consultant told me it's for insurance and fee charges? But why?

Still waiting for explanations as this doesn't make sense to me at all as I have not been using the account for 5 years. Why am I still being charged for services I am clearly not using? Unacceptable.

I am not planning to open an account with Mr Price again as I cleared my debt in July 2022.