Why am I still being charged????
In February 2016 I canceled all the unnecessary debits such as customer protection, A2B CP account option, card service, etc and was told by the manager that it takes 30 days for the cancellation to become valid. I checked my transactions online now and see that the same things i have cancelled in February has still been billed in April. This is an extra unnecessary R104.45 I am wasting monthly.<br> I filled in the forms and was told that it is being processed, well it has been more than 30 days already and I refuse to pay that extra cost.<br> I am never an unreasonable person and never complain but hell this is unnecessary.<br> I tried to complain via their website but could not get through. What the hell? I also purchased airtime almost half and hour ago but I am still waiting for my cellphone account to be recharged, guess that has already been billed to my account too without me receiving anything. NO MAN MR PRICE!!!<br> This is not fair and is totally unacceptable......DO SOMETHING!
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by our Accounts Department who handles the matter personally with you.
We thank you for bringing the matter to our attention.
Many Thanks
Mr Price
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by our Accounts Department who handles the matter personally with you.
We thank you for bringing the matter to our attention.
Many Thanks
Mr Price
