Where has customer service gone...

<p>Just had THE WORST experinence trying to do Online shopping with Mr Price.</p> <p>When placing your order you are given options on delivery method. I chose for it to be delivered at their Woodlands branch within 2 to 3 working days(paying extra for it)....this order was placed on 7 Dec!!! </p> <p> </p> <p>Where I am not happy at all is how this situation has been delt with thus far. People at the call centre are either really not interested in keeping their customers happy....or really do not receive proper training and are *********** in dealing with situations out of the norm.....</p> <p> </p> <p>Well, conclusion was that I want to cancel the order and get a refund.... But for some reason it is my problem that the order was sent to couriers already.</p>