WHATSAPP NUMBER TERRIBLE AND VOUCHER INCORRECT

When calling the call centre MRP brag about the fast effecient service on the whatsapp number. This is not the case, they take forever to reply actually quite frustrating. I ordred a voucher online which took over a day, then it was delivered as a Miladys voucher - why would you sell a Miladys voucher on MRP.com? I then queried it and now i have to wait for an investigation into this - so now again the gift i bought is delayed, not acceptable. Buying a gift voucher online is supposed to save time but first it takes forever to be delivered to my email then it is wrong.