What a Thieving Money-*****ing Company!

<p>On 6 June 2016 I purchased at Mr Price Vangate Mall for the first time on my account. I was told that if my transaction comes to R500 or more I receive R150 discount, and so I purchased 3 items to the value of R549.97 and received R150 off making total R399.97. </p> <p>The next day I returned two items because it was wrong size, their value was R169.99 and R229.99. I exchanged the R169.99 for an item the same value and exchanged the R229.99 for a R249.99 item. When the transaction was made the discount I received from the previous day was taken off my account and the value of 109.80 was added onto my account.</p> <p>I ended up bringing back two items valued at R290.18 (R399.98 minus R109.80 discount) and ended up being charged full price for the items I took i.e. R399.98.</p> <p>On 8 June 2016 I contacted the customer service centre and they said I should speak to the store. After discussing with the store one lady Corey-Anne said she has spoken to the accounts people and they can correct the matter if I come into the store. On Friday 10 June I went into the store but Corey-Anne wasn't there but she spoke to the other staff about it. The reception I however got from the other staff was so cold and horrible and after waiting nearly 30 minutes for them to get the receipts, they ended up arguing with me that I was wrong and they told me there is nothing they are going to do because it is a system thing and they were not going to help any further. The manager Baahir was so rude that he told me that he doesn’t care what happens because it’s not his account and not his money so why should he worry.</p> <p>On 11 June I contacted the customer service centre again and this time an agent assisted me who saw the error and after a while advised that she has processed the correction and that the amount of R109.08 has been reversed from my balance.</p> <p>I however feel so disgusted and betrayed that a company can go around giving promotional discounts and the staff in the store has this autonomy that they can just put their hands behind their backs and not help at all.</p> <p>Will never be buying from this horrible shop and I urge any and all investors to stay away from this company.</p> <p> </p>