WHAT A JOKE

I ordered a voucher online, which was a mess up and ended up ordering 2 vouchers, getting texts to confirm then no email or voucher code, I follow up and get told to go into store and give the ****et number for voucher, which I do, I get told that it has not been confirmed and they will let me purchase one in store, I do not have my card as I cut it up to hinder spending. my wallet has been ****** with ID and Drivers, and currently I only have an old certified copy. I was promised a call back to confirm the vouchers on Tuesday, a week later I call in only to hear that my account has been closed for security reasons, what *******. I order vouchers online as it is a lot more effort and helps me only buy the things I love and need. who are you to close my account with out any notice or follow up phone call as promised by Chandra last week? terrible service. no help at all, and incredibly rude. this is my account, if I wanted it stopped I would inform you. I need to buy clothes for my daughter for winter as I am a single parent, but I guess she will go without now. *******.