What a customer service! It's really a joke!!

Mr Price call center are really unprofessional, *********, people I've ever met.

A few months ago I opened up a Mr Price account at the Westgate mall branch. I was really happy as I obviously love their clothing for my son and husband.

On completing this event I have received a SIM card that was supposed to be "Free". I have the SIM card still in wrapping at home, however I have recently discovered that on paying my account I see airtime being topped up on the account as well as airtime bought!! This is ****ing strange. How the hell did this happen if I have a CellC SIM card in my phone and the number registered on the account is my mobile number.

Thank to Ilhaam from the Mr Price Golden Ache who helped me get through to the call center where they have "successfully" cancelled the SIM. I am getting ready to pay my Mr Price account so that I may enjoy the good credit.. AT ARRIVAL TO THE STORE I DISCOVERED THAT THE SIM CARD HAD NOT BEEN CANCELLED AND THEY WERE STILL DEDUCTING FROM MY ACCOUNT AND TOPPING UP. MR CEO I HOPE THAT U ARE WATCHING YOUR STAFF AS THEY ARE REAL **********. I WAS NOT LOOKING FOR A REFUND I JUST WANTED THE SIM TO BE CANCELLED TILL THE CALL CENTER AGENT SHOUTED AT ME AND TOLD ME THE SYSTEM SHOWS THAT THE SIM CARD IS ACTIVE!!!!!!!!!!!. Guess what the SIM card is still sealed in their packaging.. If I am not compensated for this I will not pay the account at all. I have been waiting 1 full week for feedback and nothing. I will never recommend my family and friends to join as you do not offer good service but rather *****ing from other people. This really makes me feel horrible, terrible and miserable. The fact that I was complaining no one seemed to acknowledge my dissatisfaction. WHAT A DISGRACE!